FAQ
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How quickly do you respond to emails?
Emails are responded to within 48 hours. There may be occasions where we are traveling and unable to respond completely until we return. We will try to send notices about travel plans that may delay email responses.
Shipping
All orders are shipped using USPS priority mail with a tracking number. If you would prefer a different method of shipping, please contact us directly. Additional costs may apply for alternate shipping methods or expedited shipping.
International Orders:
As of July 1, 2022, we will no longer be able to ship orders to Germany due to changes in their laws regarding LUCID package recycling requirements. Any orders placed by customers from Germany will be eligible for an immediate refund.
How quickly do you process orders?
Orders are processed within 7 to 10 days. Every attempt is made to maintain current inventory. On occasion, certain items may be out of stock or on back order which may delay shipping. We will notify customers by email for any items that may be out of stock or on backorder.
There are some exceptions with regards to specific products which will require a longer lead time for shipping. Many of the liturgical fabrics and trims come in from the United Kingdom and other countries, which may require 3 to 4 weeks for shipping. Hand embroidered linens have a two to four month or longer lead time prior to shipping as the items are made to order.
Custom machine embroidered items may take 6 to 8 weeks lead time prior to shipping as the items are made to order.
Tax-related questions
All liturgical fabrics sold currently are tax-exempt as they are used to make church vestments. Linen fabrics, books, patterns and non-wearable items are subject to sales tax in the State of Minnesota.
Return-related questions
Please view our return policy below:
We know how hard it is to find high-quality liturgical fabrics, so we strive to present a "user-friendly" way to purchase fabrics, patterns, books, digital designs, vestments, and notions through our internet site, Ecclesiastical Sewing. We want you to be happy with our service, and we will attempt to accommodate specific requests where we are able to.
Our fabrics are 1st quality, and we do not buy or sell seconds.* If you have received damaged fabric please contact us immediately.
The swatches in our liturgical fabric collection are 3" x 4" and stapled to a sample page showing the full pattern in an attempt to let our clients feel the hand of each fabric. Other fabric swatches are approximately 2" x 4" cut from studio stock. Please be advised that samples are not cuttings for approval. They are pre-cut and not necessarily from the same bolt you will receive. Dye lots are not guaranteed. Our scans and photos on-line are accompanied with descriptive text and information to help you make a well-informed choice. Please recognize that all computer monitors are different and swatch colors can be different from actual fabrics. We strive to maintain current sample stock, but colors may also vary slightly between dye lots and the actual fabric being shipped, as many liturgical fabrics ship directly from the United Kingdom.
If you have a question about a liturgical fabric, trim or pattern, please contact us before making your purchase. We work right here in our studio with the fabrics, so we can provide helpful answers to questions.
If you have a problem with your order and wish to return your order, you have 30 days after receiving your package to contact us.
Please contact us before attempting to return any item. Do not return any items if it has been longer than 30 days from delivery.
All fabrics and trims are cut to your specifications. There will be a 25% restocking fee for all returned cut yardage items such as fabric and trims. Fabrics, notions, trims, patterns, and vestments must be unused and returned in new condition within 30 days of the original order for credit (less restocking fees) to apply. If an item has been cut or used, it is not eligible for return.
If there was tape on the fabric or trim indicating the starting yardage, that tape must be on the item when it is returned to us.
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Kits that have been opened or used
- Downloadable software products
- Downloadable media and e-books
- Downloadable digitized designs
- Patterns that have been cut or used
- Opened notions packages are not returnable
- Scissors are not returnable
- Fabrics must be uncut and unwashed. Fabrics damaged due to improper care are not returnable.
- Trims that have been cut or partially used are not returnable.
- All garments must be in new conditions. If a garment has been worn, it is not returnable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Do not return fabrics COD, as the package will be refused.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use.
- Notions, patterns, kits that have been opened and show use.
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery is not eligible for a refund.
Refused and unclaimed packages will be handled as a return. As a result, you will be only be entitled to a refund minus a 25% restocking fee and the total shipping fees on both legs of the shipping process. The return shipping fees we incur will be deducted from the merchandise credit that will be issued.
If you cancel an order that has been processed, there is a 25% restocking fee that will be deducted from your refund.
The customer is responsible for return shipping charges on all returns. Shipping charges will not be credited on returns. Please select carefully before ordering.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund, less any restocking fees, will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us at carrie@ecclesiasticalsewing.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carrie@ecclesiasticalsewing.com to receive a return authorization.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
All returns must have a return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.